Service Level Agreements
Adinga support includes services to ensure continued availability of your systems. These include annual health checks, year-end preparation and version management. You’ll receive regular reports on the number of reported incidences and the times to repair.
Our Support Agreement includes specifically designed offerings that intercept potential failures before they occur. This is facilitated through a full-cycle change management process, scheduled site inspections, system reviews, year-end preparation, version and service pack management as described in the Support Agreement. If the deployment of your systems includes business-critical applications that would severely impact operations should they become non-available for any reason, we recommend that you enter into a Service Level Agreement in addition to the support agreement.